Salary range $2,190,302 – 2,945,713 per annum

  • Reporting to the Customer Relations Supervisor, the Customer Relations Officer liaises with the AGD’s customers to facilitate their information and related needs.  The incumbent serves internal and external customers by providing relevant information, addressing queries, and resolving related complaints and issues, while providing quality service.

Primary Duties:

  • Accurate and timely information provided to customers;
  • Quality service provided to internal and external customers;
  • Reliable source of current and accurate Treasury information i.e. information related to the services of the Treasury, the relevant policies and procedures, and public information produced by the Treasury;
  • Customer Service Charter implemented;
  • Contact Centre effectively operated;
  • Specific, detailed and prompt responses to all customer enquiries and/or complaints provided;
  • All customers’ issues/and or complaints satisfactorily and promptly resolved, or escalated for resolution;
  • Required reports;
  • Customer feedback submitted to Supervisor.

Qualification and Experience

  • Associate Degree in Public Administration or Management Studies from a recognized tertiary institution, OR equivalent

Essential Experience and Knowledge:

  • At least three (3) years of experience in customer service or related field

Required Competencies

  • Interpersonal skills: The ability to display sensitivity towards others, interact collaboratively with colleagues, to build long term internal and external relationships, and gain support to achieve desired objectives.
  • Customer and Quality Focus: The ability to continuously ensure high standards of quality and service delivery to meet customers’ expectations.
  • Managing the Customer Interface: Ability to work effectively with others, both internal and external to the Department, to deliver acceptable, customer-oriented and high quality service.
  • Oral and Written Communication: The ability to communicate proficiently orally, in writing, and in one- on- ones face- to- face, with excellent public speaking skills.
  • Use of Technology: The ability to accept and implement information technology in work activities to enhance organisational performance.
  • Collaboration and Team Work: The ability to be a collaborative business leader, and an inspiring professional who shows a genuine intention to participate and work co-operatively with others in pursuit of team goals.
  • Change Management: The ability to maintain effectiveness in a changing environment and the willingness to respond quickly and positively to change.
  • Analytical Thinking, Decision Making, and Problem Solving: The capacity to analyze problems promptly, choose between alternatives, and effect meaningful solutions.
  • Emotional Intelligence: Possession of self-awareness, self-management, social awareness, and social skills – The ability to display behaviors appropriate to the AGD’s business and social environment.
  • Integrity: The ability to consistently demonstrate sound ethical standards, observe the codes of conduct for employees and codes of professional practice, and show consistency between established values and behaviors, in order to build trust and credibility.
  • Ability to work effectively under pressure.

Applications accompanied by resumes’ should be submitted no later than Thursday, 19th June 2025 to:

Director Human Resource Management & Development

Accountant General’s Department

21 Dominica Drive, Kingston 5

Via link below

https://www.caribbeanjobs.com/Accountant-General-Department-Jobs-2877.aspx

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