Interruption of CTMS Service on Thursday July 30, 2020

The Accountant General wishes to advise our valued customers and Ministries, Departments and Agencies (MDAs) that due to emergency repairs required to fibre optic cables which support the Central Treasury Management System (CTMS), there will be interruptions of service on Thursday July 30, 2020.

These repairs are necessary to replace a damaged cable that currently serves the MOFPS site as well as and to restore broadband and fixed line service to the Ministry of Labour and Social Security, Ministry of Education and Information, Parliament and Post and Telecommunications Department.

For emergency support  during our downtime re: pensions and loans contact us at: 922-8320-7 Ext. 2262 or 2170


For the Revenue and Expenditure matters please contact:

Mr. Naburn Nelson, Director of Centralized Expenditure


Contact#:876-832-0972/922-8320 Ext. 2213


Mr. Mario Riley, Director of Revenue Management


Contact#:876-543-5020//922-8320 Ext. 2101


The Accountant General wishes to apologize for any inconvenience caused and thank you for your understanding during this time. We are working assiduously to ensure the restoration of service within the shortest possible time.


COVID-19 Public Advisory

Following the announcement by Prime Minister Andrew Holness at the Press Briefing on March 16, 2020, the Accountant General has made an assessment of all service areas of the Accountant General’s Department (AGD) and has determined that limited service will be provided to customers over the 7 day period, which commences on Wednesday, March 18, 2020.  We request that customers contact us through our digital platforms, as follows:


Live Chat
Whatsapp (Text only) 1-876-818-6583


The following services may be accessed online: requests for Pensioner Life Certificates, P-24 forms and status letters.


It is our expectation that Ministries, Departments and Agencies (MDAs) will continue to make payments to the AGDs bank accounts, to be followed by appropriate email notification, while ensuring that the precautions, as outlined by the Prime Minister and the Minister of Health and Wellness are observed.


Only limited operations will be conducted at our Contact Centre, we may be reached at 876-922-8320-7.


Pensioner Life Certificates and general mail may be submitted using the designated drop boxes which have been placed at the main entrance the MOFPS Building, 30 National Heroes Circle, Kingston 4, or through the regular postal service.


We do appreciate your understanding at this time and look forward to a continued working relationship with all our customers, as we strive to provide excellent service.


With best regards and wishes for continued safety.


Anya Jones

Accountant General

Public Advisory-Utilization of Digital Platforms

In light of the confirmation of cases of COVID-19 in Jamaica, the Accountant General is asking that customers utilize our digital platforms as much as possible for the satisfaction of queries and requests.


We may be contacted via the following channels:

Live Chat
Whatsapp (Text only) 1-876-818-6583


The Accountant General extends wishes of safety and good health to our customers and their families throughout this time.

Relocation Notice – We are Moving!

The Accountant General wishes to advise the public that the Department will be temporarily relocated, to the Ministry of Finance and the Public Service at 30 National Heroes Circle, Kingston, with effect from Monday March 9, 2020.

We apologize for any inconvenience caused by this move and are working towards ensuring that there will be no disruption of services.


The AGD can still be contacted via telephone at 876-922-8320-7 or by email at .

Public Notice: The AGD Needs to Get In Touch With You

The Accountant General is requesting that the following former Government Of Jamaica employees contact the Department urgently regarding pension related matters.


Click link below for Listing

Listing of Names for persons to contact the AGD

Please contact the Accountant General’s Department at:
2-4 Church Street, Kingston, Telephone: 876-922-8320-7;
Email:; our website’s online chat:;
WhatsApp at 876-818-6583

Anya Jones
Accountant General (Acting)


Pensioners Get More Time to Complete Life Certificates

Government of Jamaica pensioners will have more time to complete and hand in their life certificates to the Accountant General’s Department (AGD).

“We are sending out the life certificates one month earlier than before, so that you get two months to return them,” Director of Communication and Customer Relations at the AGD, Tanisha Weir Grant, told JIS News.

She said that the move is in response to complaints from pensioners about the short time frame given for the completion of documents.

“The prime objective is to ensure that the pensioners have ample time to receive the document, have the document certified, and have enough time to return the document to the AGD, as the life certificate is the main driver for processing of payment to commence” she explained.

The new policy measure will be implemented this month, with certificates being dispatched at the end of May 2019, to be returned at the end of July.

Certificates will be dispatched in August to be returned in October; documents will be sent out in November for completion and return in January 2020; and certificates will be sent out in February to be returned in April.

Mrs. Weir Grant is appealing to pensioners to collect the certificates from the post office early, so that the mail is not sent back to the AGD.

Additionally, she said that pensioners should try to complete and return the document as quickly as possible.

For further information, persons may call the AGD at 876-922-8320-7 or email to or whatsapp 876-818-6583.


Published by: Jamaica Information Service                  Written by: Tomeica Gunn

Public Notice: Payments to Former Employees of Air Jamaica (1968) Limited under the Defunct Air Jamaica Pension Fund

The Accountant General to make Payments to Former Employees of Air Jamaica (1968) Limited under the Defunct Air Jamaica Pension Fund

The Accountant General, by Order of the Honourable Mr. Justice B. Sykes, Chief Justice, dated the 28th day of September 2018 will make payment to former employees of the Air Jamaica (1968) Limited (now the Defunct Air Jamaica Pension Fund).
Accordingly, unpaid registered and unregistered beneficiaries of the Defunct Air Jamaica Pension Fund, whose names appear in the following listing, are invited to submit to the Accountant General, the following:

• Proof of identity. This could take the form of any Government of Jamaica issued picture identification; certified copies of the biometric page of your passport;

• Copy of TRN

• Completed banking information form with the details of a commercial bank account (which must be stamped by the bank and certified by a Justice of the Peace) and submit

the original document to the Accountant General’s Department located at 2-4 Church Street, Kingston, Jamaica. The banking information form is available on our website at or it can be collected at our offices.
• Where the former employee is deceased, beneficiaries in respect of the deceased should submit a probated will/letter of administration along with an estate bank account;


Click the link below for the list of names:

Public Notice Air Jamaica Pension Fund Listing